Stalker Radar Support
Customer Service
If you have a Stalker product in need of service, please call our Customer Service department (toll free) at 1-877-782-5537. If you are outside of the United States or Canada, please dial (972) 398-3780, extension 222.
A customer service representative will troubleshoot the problem over the phone and determine which part of your system will need to be serviced.
Radar and Lidar Certification
There is no federal regulation on certification testing of police radar and Lidar.
Some states have a legislative requirement to certify their speed enforcement equipment, but many states do not have any certification period. Please check with your state to find out if there are any requirements.
If you are required to certify your Stalker radar or Lidar, you can send your unit to the factory or any of our authorized repair centers across the U.S.
Factory Turnaround
We strive to quickly repair and return our customer’s products. In most cases repairs are completed within 7 days of receipt (not including return transit time).
For out-of-warranty service, a repair estimate is available upon request and all non-warranty repairs are 100% satisfaction guaranteed (parts and labor) for 90 days.
Walk-In Hours
Monday-Friday | 9:30 am – 2:30 pm
The factory service center is located at our main production facility. This service center has access to all of the sophisticated testing equipment used in the manufacturing of Stalker products.
Call-In Hours
Monday-Friday | 8:00 am – 5:00 pm
1-800-STALKER, Ext. 222
(1-800-782-5537)
Local (972) 398-3780, Ext. 222
Support Ticket
Think that you have a problem, or need a timely answer to a question?
Fill out this simple form to get the ball rolling!
Product Return
Think that you have a problem, or need a timely answer to a question?
Fill out this simple form to get the ball rolling!
Authorized Service Centers
Stalker Radar has authorized warranty service centers located throughout the United States and Internationally.
Third Party Retailer – To have a Stalker product serviced that was purchased from a third party retailer, please contact them directly for service.
Alabama
Central Communications
1748 Eva Road NE, Cullman, AL 35055
(P.O. Box 1047, Cullman, AL 35056-1047)
Phone: 256-531-7166
Phone: 256-338-6279
Contact: Josh Garrison
California
Southern California Radar/Laser Certification Laboratory
(Mailing) PO Box 2397
(Shipping) 590 Palm Canyon Drive #206, Borrego Springs, CA 92004
Phone: 619-922-3504
William Dunable
Email: wfd@SoCalRadar-LaserCertificationlab.com
PVP Communications Inc
2310 W 205th St
Torrance, CA 90501
310-212-5432
Mike Dieringer
Connecticut
New England Radar Lab
76 Belle Vale Street, Monroe, CT 06468
Phone: 203-268-2705
Fax: 203-268-8568
Raymond Martens
Del Kouf
Email: ner-lab@snet.net
Florida
Communications Corp. of Jacksonville
1408 Cesery Blvd., Jacksonville, FL 32211
Phone: 904-762-1313
Walter White
Email: commcorpjax@gmail.com
Communications Int’l-MARIANNA
2846-B South Green Street, Marianna, FL 32446
Phone: 850-482-3107
Branch Manager, Todd Reed
Email: treed@ask4ci.com
Communications Int’l-VERO BEACH
4450 North US 1, Vero Beach, FL 32967
Phone: 772-569-5355
Toll Free: 1-888-275-4244
Fax: 772-567-2292
Branch Manager, Jeff Willingham
Email: jwillingham@ask4ci.com
Communications Int’l-TAMPA
7792 Professional Place, Tampa, FL 33637
Phone: 813-887-1888
Fax: 813-887-3884
Joe Ioco
Email: jioco@ask4ci.com
Enforcement Electronics
3705 Century Blvd., Lakeland, FL 33811
Phone: 863-646-7009
Toll free: 1-800-723-2779
Fax: 863-644-3325
Jay or Reba Logue
Email: jlogue1339@earthlink.net
Florida Mobile Speed Testing
731 Duval Station Road, Suite 107-144
Jacksonville, FL 32218
Phone: 904-591-6917
Tim Spaulding
Email: fmst04@outlook.com
Georgia
Kansas
Kentucky
Lousiana
Maine
Michigan
Canfield Equipment
New Jersey
New York
North Carolina
Tarheel Waves LLC
3912 Battleground Ave, Greensboro, NC 27410
Phone: 855-897-2327
Fax: 336-286-3567
Seth Strayer
Email: sethstreyer@tarheelwaves.com
Web Site: www.tarheelwaves.com
Tarheel Waves LLC
7868 NC Highway 14, Eden, NC 27288
Phone: 3364510217
Seth Strayer
Email: sethstreyer@tarheelwaves.com
Web Site: www.tarheelwaves.com
Ohio
Utah
Virginia
Washington
Traffic Radar Certification
Australia
Canada
Finland
New Zealand
RF Test Solutions
409 Cuba Street,
Alicetown, Lower Hutt, New Zealand
Phone: +64-4-570-2480
Phone: +64 27 576 9656
Dave Watson
Email: dave.watson@rftest.co.nz
Product Warranty Information
Battery & Cable Warranty
Limited Warranty
Manufacturer warrants the radar or laser system to the original purchaser to be free of defects. At its discretion, the manufacturer agrees to repair or replace all radar components that fail due to defective materials or workmanship during the stated warranty period from the date of purchase. During the warranty period, there will be no charge for repair labor or parts. Purchaser shall return the failed unit to the factory or authorized service center, freight prepaid. The manufacturer will pay standard UPS ground or FedEx return shipping. This warranty applies only to internal electronic components and circuitry. Warranty excludes normal wear-and-tear such as frayed cords, broken connectors, scratched or broken cases, or physical abuse. Manufacturer reserves the right to charge for defects and/or damages resulting from abuse or extraordinary environmental damage to the unit during the warranty period at rates normally charged for repairing such units not covered under warranty. Seller warrants the radar devices manufactured by Applied Concepts, Inc. are designed to perform the function of determining the speed of motor vehicles or the speed of target objects with reasonable radar reflectivity. The foregoing warranty is exclusive, in lieu of all other warranties, of quality, fitness, or merchantability, whether written, oral, or implied. Applied Concepts, Inc. will not be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use the product. As a further limit on warranty, and as an expressed warning, the user should be aware that harmful personal contact may be made with seller’s radar devices in the event of violent maneuvers, collisions, or other circumstances, even though said radar devices are installed and used according to instructions. Applied Concepts, Inc. specifically disclaims any liability for injury caused by the radar devices in all such circumstances.
This warranty covers only equipment and parts manufactured by ACI. All other components and accessories furnished with ACI product are sold “as is” and without warranty, express or implied of any kind, subject to such warranty, if any, of the manufacturers thereof.
Downloads
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